![]() ![]() ![]() just do not use the computer during this scan. Take a very long break, do your normal personal errands. It will remove any other remaining threats as it goes along. The only things that count are the End result at the end of the run. Do not pay credence if you see some intermediate early flash messages on the screen display. Once you see it has started, take a long long break walk away.Look on the Scan Options & select the FULL scan. The download links & the how-to-run-the tool are at this link at Microsoft The Microsoft Safety Scanner is a free Microsoft stand-alone virus scanner that can be used to scan for & remove malware or potentially unwanted software from a system. This may take several hours, depending on the number of files on the system and the speed of the computer. I suggest a new scan for viruses & other malware. Please set File Explorer to SHOW ALL folders, all files, including hidden ones. That goes especially for web browsers, make sure all are fully exited out of and messenger programs are exited and closed as well Please make sure you Exit out of any other program you might have open so that the sole task is to run the following scan. It shows 2 file were infected and neutralized. Please attach that log on your next reply The log is saved in the folder named Doctor Web in the top of your user profile folders Once the scan has completed there will be a link named Open report click that and a log named cureit.log should open in Notepad Then click the large button on bottom right Start scanning On the top left click the Scanning objects that should automatically check all objectsĬlick the small wrench and make sure there is a check on Automatically apply actions to threats Place a check mark to agree to the terms and then click on the Continue buttonĬlick the underlined link Select objects for scanning The program will take a moment to launch and bring up the License and Update screen The downloaded file will normally have a unique name such as: q7a9tr4p.exeĬlose all open applications and locate the downloaded file and double-click to run it You will need to send them an email to obtain a link to download the scanner, please do so Please download the Dr.Web CureIt! anti-virus utility Perhaps something blocking their driver from loading. Endpoint Detection & Response for Servers ![]()
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